Insurance Claims and Repairs at Fraser Caravans.
Insurance repairs have become a lot easier, with insurance companies streamlining the repair process. All that is required, is to obtain a claim number from your insurer and deliver your van to Fraser Caravans.
We document the damage and submit the information to your insurance company for repair.
Follow these few steps
- Call your insurer
- Obtain your claim number
- Book in at Fraser Caravans to deliver your caravan
- Deliver your caravan. If your van is damaged and you cannot tow it to us, tell us when you call and we will send a truck out to pick it up
- From here on we handle everything else. We submit a quote and evidence to your insurer
- Your insurer will arrange an assessor to assess your van
- If the quote is rejected, your insurer will discuss options with you
- When we are given the authority to commence the repair, the repair is then completed
- Remember, you may have an excess payable. Check your policy for details
- Collect your repaired caravan
We care about our customers and understand the significant financial investment they've made in their RV. As caravan owners ourselves we understand the anxiety that comes with caravan repairs, the fear that the RV won't be the same again. That's why we ensure that all work is completed using only the highest quality fittings and parts, thus ensuring your caravan is repaired according to manufacturer's specifications and returned to the owner in pre accident condition. The repair does not end there.
At Fraser Caravans once your van is repaired, it is then subjected to our quality assurance process to ensure the repair has been completed to the highest standard.
When your van has been in the workshop for any aspect of repair pertaining to the exterior, we will perform a rigorous water test to ensure there are no visible leaks.
Lastly, we will ensure that your van is delivered to you in a clean and tidy manner.
All repairs conducted in our workshop are covered by our 12 month warranty, which we will provide to you when you collect your van.
Fraser Caravans take the hassle out of the repair process to your caravan. Our aim is to recreate your caravan to the factory standard. All of our work is guaranteed, so you can be sure that we stand behind any work performed by Fraser Caravans.